1. Information We Collect
When you use our services to sell your device, we may collect the following types of information:
- Personal Information: Name, email address, phone number, and postal address
- Device Information: Device model, condition, IMEI number, and technical specifications
- Transaction Information: Payment details, bank account information for transfers
- Communication Records: Messages, calls, and correspondence with our team
- Website Usage: IP address, browser type, pages visited, and cookies
2. How We Use Your Information
We use your personal information for the following purposes:
- Processing your device sale and providing quotes
- Arranging collection and payment services
- Communicating with you about your transaction
- Verifying device ownership and preventing fraud
- Improving our services and customer experience
- Complying with legal obligations and regulations
- Marketing communications (with your consent)
3. Legal Basis for Processing
Under GDPR, we process your personal data based on:
- Contract Performance: To fulfill our service agreement with you
- Legitimate Interest: For fraud prevention and business operations
- Legal Obligation: To comply with UK laws and regulations
- Consent: For marketing communications and optional services
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Payment processors, courier services, and IT support
- Legal Authorities: When required by law or to prevent fraud
- Business Partners: Authorized refurbishment and recycling partners
- Professional Advisors: Lawyers, accountants, and consultants
We never sell your personal information to third parties for marketing purposes.
5. Data Security
We implement robust security measures to protect your data:
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Access controls and staff training
- Regular security audits and monitoring
- Military-grade data wiping for sold devices
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, we keep transaction records for 7 years for tax and legal purposes.
7. Your Rights
Under GDPR, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (right to be forgotten)
- Restriction: Limit how we process your data
- Portability: Receive your data in a portable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: For consent-based processing
8. International Transfers
Your data is primarily processed within the UK. If we transfer data internationally, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
9. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through our website. The "Last updated" date at the top indicates when the policy was last revised.
11. Contact Information
If you have questions about this privacy policy or wish to exercise your rights, please contact us:
